Responsibilities and Duties:
Plan and execute community activities such as appreciation events, themed campaigns, contests and interactive programs targeting specific customer segments;
Coordinate with internal teams to handle communication issues or crises involving current customers, ensuring timely response and consistent brand messaging;
Drive user- generated content (UGC) growth by designing engagement campaigns, optimizing incentive mechanisms, and structuring content themes aligned with desired customer behaviors;
Work cross functionally with all teams to design and operate customer membership programs that strengthen loyalty and retention;
Lead initiatives that contribute to product development by collecting customer feedback, running surveys and relaying insights to enhance customer experience;
Perform other tasks as assigned by the Head of Department.
Ensure brand love metrics among current customers through consistent engagement and personalized community initiatives;
Manage and monitor content and engagement across all community touchpoints, including both in- app and out- app channels;
Qualifications and Skills:
Enthusiastic and proactive in work;
Strong communication and relationship- building skills;
Bachelor’s degree in Communications, Marketing, Business Administrations or a related field;
Experience in contributing to feature development or product initiatives with the goal of optimizing the experience for existing customers;
Have a personal laptop.
Having at least 2 years of experience in customer engagement or community management;
At bTaskee, we don’t just work – we thrive with top- notch benefits!
Premium Healthcare- Exclusive top- tier health insurance for your well- being;
KPI- Based Salary – Earn what you deserve through your contributions;
Competitive Salary – Rewarded based on your experience and skills;
BYOD Support – Get an allowance while enjoying the flexibility of using your own laptop;
Generous Leave Policy – Enjoy 12–16 annual leave days per year;
13th- Month Bonus – Rewarded based on both your performance and the company’s success;
SHUI Compliance – Contributions aligned with legal regulations;
Celebration Perks – Special benefits for birthdays, weddings, childbirth, and more;
Annual Performance Review – Unlock growth opportunities every year;
Comprehensive Healthcare – Regular check- ups & a premium health package;
Advance Home Care Benefit – Get a monthly bTaskee package, freeing up your time for learning, relaxation, and self- care.
Engaging Workplace – Activities & exciting team- building events;
Working Location: HQ Tower- 201 Tran Nao, An Khanh Ward, Thu Duc City, HCMC
Working Schedule: Monday to Friday- 09:00 AM to 06:00 PM
