Concierge Agent

Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction.
Positively collaborates and communicates proactively with other departments regarding VIPs, special requests, group needs, check outs and other guest needs that might arise.
Make reservations for guests and create and communicate their itineraries.
Acts as an ambassador for the hotel with professional and discreet demeanor and creativity, which predicts guest’s expectations and ensures their return business.
Establish relationships with leaders at local activities, restaurants, events, and tourist attractions and provide updated and current information and directions regarding these to guests.
Be informed on hotel events, promotions, facilities, and services and promote these to the guests acting as an ambassador to The Grand Ho Tram Strip.

Capacity to foster productive relations with peers and assure teamwork is the prevailing way to do business.
One year working experience is preferred.
Organized, can multi- task, good problem solving skills and detail- oriented.
Ability to communicate fluently in the primary language of the workplace both verbally and nonverbally. Fluent in English is encouraged.
Basic Education completed is preferred.
Microsoft Office knowledge is preferred.
Must present a well- groomed appearance.
Solid knowledge of the area and local attractions, events, restaurants and tourist activities preferred.

- Chăm sóc sức khỏe
- Chế độ bảo hiểm
- Đồng phục
- Tăng lương
- Nghỉ phép năm
- Đào tạo
- Xe đưa đón

Cập nhật gần nhất lúc: 2024-06-24 10:55:02