Respond to special requests from guests with unique needs and follow up to ensure satisfaction.
Stand, sit, or walk for an extended period of time or for an entire work shift.
Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem.
Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
Monitor club lounge for seating availability, service, safety, and well- being of guests.
Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers.
Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities.
Perform other reasonable job duties as requested by Supervisors.
Report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.
Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.
Review shift logs/daily memo books and document pertinent information in logbooks.
Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
Answer, record, and process all guest calls, messages, requests, questions, or concerns.
Comply with quality assurance expectations and standards.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
