Contact Center Agent

· Maintain communication equipment by reporting problems.
· Document all call information according to standard operating procedures.
· Complete other duties as assigned.
· Research required information using available resources and route calls to appropriate resources.
· Inform clients by explaining procedures, answering questions, and providing product and service information.
· Be a representative to assist, manage, and resolve customer problems and concerns.
· Identify and escalate customer issues to the appropriate bank department, as well as executing banking transactions and cross- selling products or special promotions.
· Answer customer enquiries regarding KBank Vietnam’s products&services such as savings accounts, loan applications, internet banking and mobile banking.
· Upsell products and services.

Requirements
· Have experience in Digital lending is a plus
· Good problem solving and communication skills.
· Excellent data entry and typing skills.
· At least bachelor’s degree or equivalent.
· 1- 3 years of experience in a call center environment.
· Ability to handle stressful situation appropriately.
· Proficient in relevant computer applications.
· Knowledge of customer service practices and principles.
· Good command in English.
Additional Information
· CV in English
· Sign contract with outsourcing vendor
· Working 6 days/week, able to work for night shifts or holiday (according to assignment from superior)
· Interview 100% English

Chế độ bảo hiểm, Chăm sóc sức khỏe, Đào tạo

Cập nhật gần nhất lúc: 2024-09-20 09:45:03