Administration
Pattern of usage
Historical growth
Keep our marketing database up- to- date with detailed profiles of our accounts.
Competitive hotels used/sales/volume/etc.
Constantly monitor and report on competitor activities including promotions, special rates and events
Key contact persons/telephone numbers/addresses
Financial and Revenue Responsibilities
Proactively manage a portfolio of accounts in the assigned geographic/business market with the objective of exceeding the budgeted room revenue.
Training and Human Resources
Treat complaints of harassment and discrimination promptly and confidentially.
Be an IHG and Hotel Indigo Saigon The City representative at all times by displaying professional conduct and ensuring all hotel policies and procedures are adhered to.
Liaise effectively with all internal customers and departments to ensure high levels of guest satisfaction
Identify and deal with issues which may cause cross cultural conflict or misunderstanding.
Ensure wherever possible that employees are provided with a work place free of discrimination, harassment and victimisation.
Attending social functions organized at the hotel
Treat customers and colleagues from all cultural groups with respect and sensitivity.
Guest Service Responsibilities
Achieving the individual targets set and completes assignment on schedule.
Service existing accounts and maximise their business for other services of the Hotel i.e. Meeting/ Event Sales, Restaurants, etc.
Meet with entertain supportive and potential clients in order to maintain or develop a mutually beneficial business relationship.
Maintain regular contact with all clients and report and adverse comments to management for rectification
Research and identify major prospects and formulate sales action plan to convert them into clients.
Conducting a minimum of 20 physical sales calls per week
Conduct telesales activity as directed
Miscellaneous
Confidentiality must be exercised at all times in all matters. Company information may not be revealed to any person outside of the organisation
Ensure all dealings and requests are actioned within 24hrs copying relevant departments and IHG GSO as necessary.
Undertake any task or duty that may be assigned from time to time by the Director of Sales.
All associates are required to comply with every reasonable request from their hierarchical supervisor(s) within an amount of time that it takes to comply under normal circumstances.
Meet and greet VIP as required
All associates may be assigned to other duties in the hotel as and when required by business levels.
