CQE (Customer Quality Engineer)

Job Purpose:
- Work with other department to analyze the complaint and making the 8D report.
- Receiving the customer complaint information.
Job Duties:
Initiate quality assurance and quality improvement measures. Check effectiveness and start corrective measure if necessary.
Preparation of 8D reports, application of problem solving tools (PDCA, 8D, others). Operating the relevant IT ERP systems (SAP/IFS…)
Complete the other tasks from Lab & customer quality manager.
Receive the customer complaint and work with related department for issue analysis.
Prepare the meeting with other department for root cause analysis and CAPA
Work with SAP system to complete the task and control the response on- time
Discussion with customers, development, design and production (e.g CIP…), as well as all product sites

Experience handle customer complaint in the electronic field (1- 3 years experience)
University/College Degree
Knowledge Required: 1. Analytical thinking, ability to work in a team, sense of responsibility.2. Processing of customer complaints and preparation of 8D reports.3. Fault analysis on power suppliers, chargers and battery packs.4. Using quality tools FMEA, Ishikawa diagram, 5 Whys…5. English spoken and written well
Knowledge Required: 1. Analytical thinking, ability to work in a team, sense of responsibility.2. Processing of customer complaints and preparation of 8D reports.3. Fault analysis on power suppliers, chargers and battery packs.4. Using quality tools FMEA, Ishikawa diagram, 5 Whys…5. English spoken and written well
Refer the candidate living in Bien Hoa city

Laptop, Chế độ bảo hiểm, Du Lịch, Đồng phục, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Nghỉ phép năm

Cập nhật gần nhất lúc: 2024-04-09 15:45:29