Credit Card Planning Supervisor

Risk Rule Monitoring (40%)
- Preparing and analyzing internal and external fraud loss data report and monitoring risk management activities
- Preparing monthly/quarterly management report of all activities, including fraud cases, recovery, risk rules monitoring.
- Identifying fraud trends from Mastercard Fraud Trend Updated report or from other banks/ companies and assisting management in development and implemetation of risk rules in the system
- Working closely with relative departments to overseas and perform investigations regarding actual and suspicous fraud activities, proving oversight and appropriate resolution to the business units.
- Proactively assisting in oversight of a risk rule, risk monitoring report using data extraction, data analystic and management reporting.
Credit Card Dispute and Chargeback (20%)
- Support team members in analyzing dispute case if any suspicious fraud transaction.
- Reviewing the claim cases, documents provided by cardholder, transaction details in the system and give the advice whether to process or deny a claim.
- Identifying possible fraud, or customer fraudulent and cooperate with related department to solve the cases.
Operations
process (20%)
- Prepare and update credit card operations process and work closely with relative department to ensure operations support are addressed on new system.
- Join- in to do testing for system/product and service enhancement
Other ad- hoc tasks (20%)
- Make Mastercard quarterly report and submit to Mastercard
- Prepare and make analysis report or data to support for Credit Card Product enhancement
- Other tasks as assigned by Head of department/division

Qualification:- University Degree majored in Economics/ Finance/ Banking/ Business Administration.

Work Experience- 4- 5 years working experience in credit card operations, credit card fraud and chargeback.

Knowledge
- Generating multiple reports on credit card transaction and usage, merchants, fraud case analysis.
- Card payment system, process, technology (Knowledge of MasterCard Fraud and Chargeback regulations and processes are preffered)
- Card fraud trend identification, update changing of risk monitoring rules,

Skills
- Escalating arising issued timely
- Analytical and solution thinking,
- Solution thinking, technical skill
- Customer service skill, communication skill,
- Microsoft office, SAS, SQL
- Supporting tool for operations process,
- CMS, Fraud detection system
- Providing guideline

Laptop, Chế độ bảo hiểm, Du Lịch, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Công tác phí, Phụ cấp thâm niên, Nghỉ phép năm

Cập nhật gần nhất lúc: 2024-04-03 11:28:33