Position description:
Export Service Consultation & Support (50%):
Collaborate with internal teams to ensure export service delivery aligns with customer needs and company policies.
Consult and support other internal teams on logistics- related issues to ensure smooth cross- department operations.
Provide expert consultation and promote the company’s export- related service packages to existing and potential customers.
Prepare and deliver reports on export service activities and customer feedback to Service & Operation Manager and other key stakeholders.
Advise and support customers on issues regarding import and export procedures and compliance.
E- commerce Account & Operation Management (50%):
Manage and optimize the performance of customers/accounts on the E- commerce platform, including maintenance, daily operation, and performance tracking.
Track and analyze internal and external KPIs related to account performance and operation efficiency.
Understand the business models and products of assigned accounts to ensure smooth and effective account operations.
Coordinate closely with higher management to develop and implement operational strategies.
Monitor inbound customer inquiries related to accounts, ensure timely and accurate responses to maintain high service standards.
Reporting and Other Responsibilities:
Report regularly to the Service & Operation Manager, Board of Directors, and other relevant stakeholders.
Perform additional tasks or projects assigned by the Manager to support business growth and department goals..
Position requirement:
Proficient in using office tools (Word, Excel, PowerPoint) and popular e- commerce platforms.
Good communication skills, with the ability to negotiate and handle customer requests effectively.
Confident in conversational English, capable of reading documents and exchanging emails with international partners.
Intermediate understanding of import- export processes and logistics.
At least 1 year of work or internship experience related to export- import service consulting.
Bachelor’s degree in Business, Business Administration, E- commerce, Logistics, or related fields.
Passionate about and interested in the fields of e- commerce and import- export services.
Quick learner, proactive in acquiring and updating knowledge in e- commerce and export fields.
Commitment and Entitlement:
Participate in YEPs, and attractive program events
Reasonable salary, business performance bonuses, incentives, training, rotation, and management upgrading according to company regulations.
Receive thorough training on products and skills during the working process from
Working in a multinational environment, opportunities for personal and career development.
Work location: HCM Office: Sala Urban Area, No. 21- 23 B4 Street, An Loi Dong Ward, Thu Duc City, Ho Chi Minh City.
Working hours: Monday – Friday ; From 8:30 a.m. to 5:30 p.m.
Full salary insurance, 12 days annual leave + 3 days sick leave.
Clear promotion path, full benefits.
Salary: 10 million- 13 million VND (negotiable based on ability)
experienced managers of Ihub and Alibaba.com Group.
