CS Associate_Cigro/ Cộng Tác Viên

[K- Tech College 2025 (KTC)]

K- Tech College 2025 is a career- connection program in the technology sector. It aims to connect talented programmers in Vietnam with leading tech companies in South Korea.

In addition to job opportunities, the program provides training in soft skills, teamwork, and Korean workplace culture, ensuring participants are fully equipped to adapt quickly to their new roles. The program is completely free of charge, fully funded by the Government of South Korea.

Collaborate with the development and data teams to quickly resolve service issues and incidents
Collect and share customer feedback to help improve product and service quality
Work with the Korean CS Lead to establish global customer experience processes
Support service onboarding and initial setup (guides, FAQs, chatbot assistance)
Analyze customer inquiries and improve manuals/FAQ documentation
Gain deep expertise in Cigro & Endash SaaS products and provide clear and reliable guidance to customers

Requirements

Strong problem- solving and logical communication skills
Experience with collaboration tools such as Notion and Zendesk
Advanced Korean proficiency (fluent in speaking, writing, and reading)
Ability to communicate in basic English

Nice to Have

Previous CS experience with Korean companies or Korean clients
English/Vietnamese)
Ability to translate and write technical documents (Korean-
Familiarity with SaaS in data, advertising, or e- commerce
1+ year of experience in customer support, call centers, or SaaS/IT service operations
Experience working in a startup environment

What We’re Looking For

Someone who views CS not just as support, but as a partner in managing the customer journey and driving product adoption & retention
A person eager to grow in a fast- changing SaaS environment
Someone who takes ownership and follows through until the customer’s problem is fully solved
A fluent Korean communicator who enjoys working with a global team

External activities (Clubs)
Work- related books and lectures supported
Annual Leaves

Cập nhật gần nhất lúc: 2025-09-14 21:55:02