Culturist - Chuyên Viên Văn Hóa

Handle any service ‘Glitches’ and report it under the appropriate system, resolve the issue and ensure that corrective actions and service recovery follow ups are action upon in a timely manner.
Ensures accurate recording of all reservations and arrangements made by logging them under the appropriate system and preparing confirmation letter for guests’ reference.
Promote cross selling of special rates and or promotional activities within the hotel to maximize revenue generation.
Review the level of guest satisfaction through comment cards, direct feedback and or other relevant channels to identify and provide suggestions for improvement.
Communicate with housekeeping to ensure guest rooms are in perfect condition and that welcome amenities are set up prior to guest arrival.
Have a thorough understanding of all guest room features, hotel facilities and service amenities as well as emergency protocol in order to orientate guests effectively.
Perform private check- out service and ensure that all billing details are accurate before presenting final bill to the guest for payment.
Engages in meaningful conversation with guests on their comfort, stay experience preferences, and provide suggestions to enhance their stay. Log the information gathered under the appropriate system.
Sending pre- arrival email to all guests to extend a warm welcome, to learn guest preferences (e.g. purpose of visit, guest preferences and special request), as well as, to offer assistance for any arrangements to create the best memorable experience for our guests.
Checking the daily arrival list, highlighting VIPs and guests with special requests and or preferences, thereafter effectively communicate the information to the relevant departments.
Assists guests in running errands and occasionally accompanying them off- site with approval from higher management.
Maintain the upkeep of the Living Room by ensuring that all areas are kept neat, clean and organised at all times.
Plan and arrange set up for special occasions and or requests (e.g. birthdays and anniversary celebrations). Recognise and extend warm welcome to all VIPs and returning guests and maintain strong relations throughout their stay.
Be the champion of the hotel’s offerings and local city’s culture and heritage by providing Concierge service including but not limiting to recommending and arranging reservations for dining, attractions and Capella Curates.
Meet and greet guests upon arrival, provide personal check- in services at the Living Room, escort and conduct rooming orientation.

Qualification

Diploma of college or university preferably in Hotel/Hospitality Management

Work Experience

At least 1 year experience in similar role in luxury hotels/resorts
Concierge experience is of advantage

Technical Skills

Knowledge in Property Management System (e.g. OPERA)
Competent computing skills (e.g. Microsoft Office)
Excellent interpersonal skills with personable character, good at cultivating strong guest relations
Very good command in spoken and written English

Develop career in a dynamic and professional international working environment
Participating social insurance, health insurance and unemployment insurance at the contracted salary
Enjoy monthly service fee with high rate
Competitive salary
13th month salary bonus according to revenue
Be rewarded on holidays, New Year, and special occasions of the year
Participating in periodic team bonding activities

Cập nhật gần nhất lúc: 2024-12-11 12:30:03