Customer Engagement Manager Công Ty TNHH Gucci Việt Nam

Key Accountabilities
Reporting to the Market Director, Vietnam, you will become a key player of a dynamic team, within a fast- growing region.
• Work closely together with Regional Customer Engagement Manager, Marketing team and local Retail Manager in dedicated country to set up and execute high level of different client touch points and activations as accordance to the WW guideline and regional directives.
• Effectively roll out the implementation various brand or local experiences, in- store/off- site activities in the country with direct client facing opportunities.
• Strong network to partner externally and actively explore opportunities focusing on recruitment of new potential customers and initiating activities with interesting execution to pamper and indulge customers. Third party collaborations and recruit externally of other affluent/potential clients into Gucci Community.
• Proactively identify and prioritize high value customer audiences from internal database.
• Development of high touch luxury customer experience programs that capitalize on customer needs to strengthen relationship and loyalty.
• Plan & develop Client engagement activities and/or local experiences to grow the CRM database in terms of volume and value growth towards the achievement of company targeted Client Engagement yearly goals with excellence.
• Analyze and translate data, monthly customer insights and client engagement segmentation overview performance into effective action plans implemented to meets the target performance focusing on the following:
Increase unit per transaction and frequency of visits
Upgrade/Increase the client spending tier and retention of existing top tier
customers by developing loyalty with them
Increasing recruitment by identifying high affluent and high potential clients
Improve link sales to: Increase value per transaction, increase average client spent.
• Manage client engagement expenses within allocated budget; ensuring budget is spent most efficiently and effectively maximizing ROI performance. Process aligning with the finance and procurement policy.
• Work cohesively with Retail and Store Manager to deliver Client Centric strategies & above actions plan in attaining a high level of Client Retention & Acquisition Rate.
• Evaluate to surprise and delight top and high potential client with gifting for long term relationship building and client cultivation.
• Evaluate to surprise and delight top and high potential client with gifting for long term relationship building and client cultivation.
• Stakeholders Management: Collaborate closely with local Merchandising, VM, Finance, Retail & Training team in executing key client initiatives/projects.
• Promptly review and follow up required action from Top Client Tracker report and develop effective action plan require to reach the regional sets of corporate objectives.
• Timely submission on finance related reports quarterly and on ad- hoc basis.

Key Requirements
• Creative Thinker & Highly adaptable.
• Amicable & empathic personality.
• Proven track record for driving Client engagement excellent results and strong events ROI.
• Both an Effective Team Leader & A Player.
• Strong sense of Integrity.
• Multi- tasking & Excellent organizational skills.
• Preferably 5- 6 years of related client engagement experience, specifically around customer insights, client events plan, retail, and/or retention/loyalty programs
• Familiar with Client Engagement data and consumer insights; high degree of comfort with data analysis.
• Committed to maintain a close and effective relationships with customers to gains their trust and respect.
• Positive attitude, High Driven & Result Oriented.
• Strong Attention to Details.
• Good Communications & Analytical Skills.
• Good understanding of Luxury Client Experience and in Tune with Current Luxury Experiences. Touch of Luxury Finesse.
• Dedicated to meeting the expectations and requirements of internal and external customers, a client centric mindset always.
• Powerpoint & Excel skills.
• High Emotional Intelligence.
• Excellent in Project/Event Management and resourcefulness.
• Experience in working within a Multicultural Environment.

Healthcare Plan
Bonus
Training

Cập nhật gần nhất lúc: 2024-03-27 11:13:06