Customer Experience Specialist Maison Retail Management International

Job Description:
We are looking for a dynamic and customer- focused individual to join our team as a Customer Experience Specialist at Maison RMI. As a Customer Experience Specialist, your primary responsibility will be to enhance the overall customer experience and satisfaction across both offline and online channels. You will play a crucial role in improving key customer experience metrics such as NPS, CSAT, CES while continuously seeking and utilizing customer feedback to drive improvements.
Key Responsibilities:
• Excellent cross- functional collaboration skills to ensure seamless implementation of customer- centric initiatives.
• Proven experience in improving NPS, CSAT, and CES scores through strategic initiatives and process enhancements.
• Strong analytical skills to analyze customer data and feedback, providing valuable insights for decision- making.
• Proficiency in developing and managing customer journey maps based on research and feedback.
• Demonstrated ability to innovate solutions and manage projects aimed at improving customer lifetime value and conversion rates.
• Innovative thinking to create unique and captivating customer experiences, setting the brand apart from competitors.
• Experience in providing support to enhance the UI/UX of mobile applications, contributing to performance enhancement.

- Strong analytical skills and the ability to interpret customer data.
- Innovative thinking and a customer- centric mindset.
- Proven experience in customer experience management, with a strong record of accomplishment of improving customer experience metrics.
- Experience in supporting UI/UX and performance improvement for mobile applications is a plus.
- 2- year working in retail industry is preferred.
- Experience working with cross- functional teams.
- Bachelor&039;s degree in Business Administration, Marketing, or a related field.
Maison RMI is an equal opportunity employer and welcomes all qualified candidates to apply for this position. If you are passionate about improving the customer experience, analyzing customer data, and creating innovative solutions to drive customer satisfaction, we encourage you to apply.

Lương tháng 13, KPI

Du lịch, team building

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Cập nhật gần nhất lúc: 2024-04-03 11:58:24