Customer Service Specialist (English)

Purpose- What we are looking for
We are looking for an outgoing Customer Service Specialist to join our team in fulfilling the service to our company in a swift, proficient, and friendly manner; and assisting (and reporting to) Founder and be able to work at night shift (to help team Brazil and Mexico)
Responsibilities:

Office support: flight ticket, hotel booking, receive and send documents ...
Prepare party for special occasions
E- sign document to CEO/ Client/ Staff...
Prepare flower on Friday (bi- weekly)
Update abbeY record file/ Office member file
Set/ update meeting for Roi and send meeting detail to attendees
Manage email of: Internal system, Microsoft
Do onboarding/ offboarding process: NDA, collect personal information, test, training plan, announcement form ...
Prepare gifts for staff and BU on special occasions: Tet, Valentine, Women day, Birthday...
Update appsheet
Give user access to partner and newcomer
Other duties as assigned from time to time
Tracking information of active or inactive client
Create some guidelines for new things and translate them into English
Update the latest PRESENTATION file from CSOs if any
Ask CSOs to share impact videos from monthly reports (3 videos per report)
Work closely with CEO
Willing to work at night shift (for Brazil and Mexico team)
Do POC (Proof of Concept)
Receive and answer request from staff and BU
Ask for BU to approve these blurred videos so they can be shared
Send VPN user account
Update template: Legal, Contract, Package, Guideline...
Track newcomer onboarding/ training plan
Order water bottle, stationary, sanitary...
Provide material like presentation, report, document... to requester

Be a team player
Interest and ability in data analysis and data tracking
Bachelor’s degree in Business, Marketing, Finance, or suitable equivalent
Proficiency with MS Office (Especially Excel / Word / PPT)
Creative, confident, enthusiastic, and willing to assist others
Outstanding communication skills, both verbal and written in both English and Vietnamese

• Salary: 13mil- 18mil or negotiation based on ability and experience
• Professional working environment;
• A paid birthday off day;
• Social & health insurance and annual leaves according to Law;
• Working time: 5 days/ week, from Monday to Friday;

Cập nhật gần nhất lúc: 2024-11-08 11:10:03