Customer Experience Specialist

Key Accountabilities• Maintain systems and relationships that meet customer demand forecast, as well as other databases related to shipments and inventory management.• Inform customers about order status, invoices, contract balances and other information needed to complete the sale.• Execute customer service strategies.• Provide support to improvement projects and commitments requiring a basic understanding of customer service practices and procedures.• Handle basic issues and problems under direct supervision, while escalating more complex issues to appropriate staff.• Other duties as assigned
Job Purpose and ImpactThe Customer Service Specialist, will support a moderate scale of customer service activities for a single site team. In this role, you will contribute to optimizing and monitoring shipping and returns, including processing complex orders from customers and resolving order or delivery issues.

Minimum Qualifications
• Bachelor&039;s degree in a related field or equivalent experience.
• Able to work under high pressure.
• Good communication skill (both in Vietnamese & English).
• Experience in Customer Service and Logistics/Supply Chain field.
• Experience in SAP & Oracle.
• Minimum 2- year experience. Having experience in Food Ingredients is preferred.

Access to global resources and networking opportunities
Supportive and inclusive company culture
Health insurance for employee and family members
Performance- based annual bonus
Opportunities for professional development and career advancement

Cập nhật gần nhất lúc: 2025-06-15 10:30:03