Customer Operation Executive

Working time: 8:30 AM to 5:30 PM (Monday – Friday) and 8:30- 12:30 (Saturday Morning).
Location: 555 3/2 Street, 8 Ward, District 10, Ho Chi Minh City.
Report to: ODM Commercial & Ops Director.
Responsibilities:
Customer Operation (CO) Tasks:

Order tracking: Helping customers track the status of their orders and deliveries, and resolving any shipping- related issues they may encounter.
Issue resolution: Addressing problems such as defective products, incorrect orders, and refund requests, ensuring compliance with the company’s return and warranty policies.
Product and payment guidance: Providing information on products, payment methods, and promotional offers to assist customers through the purchasing process.
Livestream support: Providing assistance during live streaming events, possibly assisting with customer queries during these sessions.
Respond to inquiries: Handling customer inquiries through various communication channels like live chat, email, phone, and social media, regarding products and orders.
Account health management: Monitoring and ensuring the health of the shop&039;s account, which could involve tracking metrics such as sales, customer satisfaction, and product performance.
Collecting and responding to feedback: Gathering and acting on customer reviews and feedback to improve services and products.

Prepare Account Health Reports:

Reporting (Weekly, Monthly, Quarterly): The role involves creating reports that analyze the health of the shop&039;s account and other relevant metrics. These reports will be result- oriented, meaning they focus on outcomes and performance improvement.

Other Tasks/Projects:

Additional responsibilities: The employee may be tasked with other duties or special projects as assigned by the team leader or manager, potentially related to improving customer service or supporting other business functions.

Requirements:
Mandatory:

Problem- solving abilities and the capacity to work under pressure.
Preferred candidates with experience in e- commerce, customer service, or account management.
Strong communication skills, both verbal and written.
Proficiency in using customer support tools such as CRM, email, chatbox, or other management software.
Ability to analyze data and generate reports to evaluate performance.
Teamwork skills and the ability to collaborate with other departments.
University bachelor’s degree (or upcoming graduation) in Economics, Business Administration, Marketing or Finance
Knowledge of online sales, company products.
1 Year experience in a similar role in Customer Service.

Preferred if:
Female candidates preferred, with a passion or experience in the beauty & personal care industry.

Laptop, Chế độ bảo hiểm, Phụ cấp, Chế độ thưởng, Đào tạo, Tăng lương, Nghỉ phép năm, CLB thể thao

Cập nhật gần nhất lúc: 2025-07-03 14:40:02