Customer Quality Engineer (CQE)

- Initiate quality assurance and quality improvement measures. Check effectiveness and start corrective measure if necessary.
- Prepare the meeting with other department for root cause analysis and CAPA
- Work with SAP system to complete the task and control the response on- time
- Receive the customer complaint and work with related department for issue analysis.
- Complete the other tasks from Lab & customer quality manager
- Discussion with customers, development, design and production (e.g CIP…), as well as all product sites
- Preparation of 8D reports, application of problem solving tools (PDCA, 8D, others). Operating the relevant IT ERP systems (SAP/IFS…)

- Experience handle customer complaint in the electronic field (1- 3 years experience)
- University/College Degree
* Knowledge Required:
- Analytical thinking, ability to work in a team, sense of responsibility.
- Processing of customer complaints and preparation of 8D reports.
- Fault analysis on power suppliers, chargers and battery packs.
- Using quality tools FMEA, Ishikawa diagram, 5 Whys…
- English spoken and written well

Cập nhật gần nhất lúc: 2024-04-17 14:10:28