CUSTOMER QUALITY ENGINEER (CQE)

Summary/Objective: The Customer Quality Engineer is responsible for investigation and defining root cause and corrective actions for customer quality problems. They are responsible for the communication to the customer in regard to data gathering, customer updates, and corrective action reports.
Essential Functions/Responsibilities:
Educate other groups as needed in regard to inspection, rework or new processing details
Investigate customer issues, write corrective action reports as requested based on system- established or customer requested due dates.
Provide backup within the Customer Quality Department.
Work with other departments to establish the root cause and corrective actions on customer concerns
Manage customer concerns and ensure they are resolved in a timely manner
Work with customers and Samtec associates globally to resolve customer quality issues; this may require domestic and international travel and off- hours communications.
Work directly with customers via telephone, email, or other to resolve quality issues
Provide input to engineering groups about quality issues and history to improve existing or new designs
Work to protect Samtec and our customers from ongoing quality issues
Work within the established guidelines as defined by the quality system, Corporate Procedures, and Work Instructions etc.
Benefits
12 annual leaves/year + 12 public holidays/year
Health insurance for the employee, employees’ spouse, children, parents- in- law with a sum insured up to 165 million/year/person (Bao Viet Insurance)
Seniority bonus up to 15 mil
Annual salary review
Training courses (Internal/External): Teamwork, Leadership & Communication, Train the Trainer, DNA, etc.
Performance bonus 2 times/year
Bonus on public holidays: International labor’s day, Independent’s day…
2- month probation time with 100% salary
Free Linkedin Learning Courses
Month birthday gift from Trade Union/Company
Annual company trip
13th month salary
Gifts on special occasions

Required Experience:

Hazards and Atmospheric Conditions: Must be willing to adhere to department safety rules and regulations. May be exposed to noise (required to wear protective gear). May be exposed to Hazardous Materials & Chemicals (required to wear safety glasses and other protective gear).
Must be able to sit for more than 90 consecutive minutes, and not suffer from any sensory deprivation and/or paralysis of the limbs.
Must have experience in industry accepted root cause, problem solving, and corrective action techniques like, but not limited to, 5- Why’s, 8D reports, Fish- bone approach, and various statistical tools.

Education:
Bachelor’s Degree in Mechanical Engineering, Electrical Engineer or other technical discipline.
Two- year degree or technical training background required.

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Cập nhật gần nhất lúc: 2025-09-11 12:10:02