Customer Service

REQUIREMENTS

Ability to work independently and make sound business decisions on a case- by- case basis
Excellent organizational skills.
Strong interpersonal skills, including active listening.
People- person who enjoys helping others
High- level English (speaking, reading, writing)
Familiarity with CRM systems and practices
Attentive to the smallest details
The capacity to remain calm under intense pressure, especially when dealing with angry customers.
Being patient and attentive.
1- 2 years of experience as a Customer Service Specialist
The ability to prioritize and multitask, with excellent time management skills.

BENEFITS

Working in dynamic and flexible environment (no dress code, Pantry with full ofsnacks and food...)
Insurance, day- leaves based on Vietnamese Labor Law.
Incentive will be added based on performance
Working time: Monday – Friday (From 13:00 – 22:00)

RESPONSIBILITIES

Engaging in active listening through written communication and ensuring a calm, professional tone even in difficult situations.
Responding accurately and efficiently to customer inquiries, providing clearexplanations and solutions.
Handling customer complaints, escalating to a manager if an issue cannot be resolved.
Providing product recommendations when appropriate.
Identifying and assessing customer needs to ensure satisfaction.
Building strong, lasting relationships with customers to ensure they feel supported andvalued.
Applying a proactive approach with a customerfirst mindset and strong sales orientation to help improve company performance and encourage repeat business.
Communicating with customers via email and live chat.
Maintaining accurate and detailed records of customer interactions and accountinformation.

Cập nhật gần nhất lúc: 2025-10-29 15:30:04