Customer Service

REQUIREMENTS

Ability to work independently and make sound business decisions on a case- by- case basis
The capacity to remain calm under intense pressure, especially when dealing with angry customers.
Strong interpersonal skills, including active listening.
Attentive to the smallest details
People- person who enjoys helping others
The ability to prioritize and multitask, with excellent time management skills.
Familiarity with CRM systems and practices
Excellent organizational skills.
Being patient and attentive.
1- 2 years of experience as a Customer Service Specialist
High- level English (speaking, reading, writing)

BENEFITS

Incentive will be added based on performance
Working time: Monday – Friday (From 13:00 – 22:00)
Working in a dynamic and flexible environment (no dress code, Pantry full of snacks and food...)
Insurance, day leaves are based on the Vietnamese Labor Law.

RESPONSIBILITIES

Maintaining accurate and detailed records of customer interactions and account information.
Responding accurately and efficiently to customer inquiries, providing clear explanations and solutions.
Communicating with customers via email and live chat.
Identifying and assessing customer needs to ensure satisfaction.
Building strong, lasting relationships with customers to ensure they feel supported and valued.
Applying a proactive approach with a customer- first mindset and strong sales orientation to help improve company performance and encourage repeat business.
Engaging in active listening through written communication and ensuring a calm, professional tone even in difficult situations.
Handling customer complaints, escalating to a manager if an issue cannot be resolved.
Providing product recommendations when appropriate.

Cập nhật gần nhất lúc: 2026-02-28 18:25:02