Customer Service

Overview:
You turn leads into members. You book trials, drive show ups, and keep members engaged in Primal’s group classes.
What You Will Do:

Trial booking: Offer the right class,send reminders, reduce no shows.
Community touchpoints: Engage members in WhatsApp and in- app, promote events and challenges.
Lead follows up: Call, DM, and text new leads within minutes. Log every touchpoint.
Daily reporting: Update lead sheet, show up rates, before end of day.

Core KPIs:

Response time to member inquiries
Speed to lead and daily outreach volume
Referral leads generated
Trial booking rate and show up rate

What You Bring

Experience: 1 year in sales or customer service. Fitness or hospitality is a plus.
Follow through: Organized, persistent, comfortable working targets and deadlines.
Tools: booking systems, Google Sheets, WhatsApp Business.
Availability: Able to work some evenings and weekends.
Communication: Clear, confident, and friendly in Vietnamese and English.

What You Get

Competitive base plus commission tied to sales and retention
Complimentary membership and wellness perks
Training, scripts, and coaching to help you win
Growth path to Client Relations Manager

Chế độ bảo hiểm, Du Lịch, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương

Cập nhật gần nhất lúc: 2025-10-30 17:30:04