Customer Service

- Booking creation in specified system, update report for daily monitor and Team Leader for specific accounts (if require)
- Propose options (rate, schedule) to agents.
- Release booking to vendors timely and follow up vessel change/cut off time and support when vendor ask
- Manage daily booking from shippers and communicate with agents to get the approval for cargo shipping
- Other tasks are arranged by Team Leader.
- Co- operate daily with Shipping Line to reserve space with correct routing, service, contract as per SOP
- Follow SOP and requirement from agents and keep contact oversea agents until the shipment is delivered at destination
- Customer relationship (external & internal), work with customers and vendors to provide the best service and handle shipments smoothly
- Co- operate well with Documentation and proactive communication with customers and agents regarding rate, space, equipment, vessel change...
- Ensure the daily excellent service provided and reduce risk and potential claims or unexpected issues

- Good PC skills
- Graduated from College/University of Economics, Trade, Foreign Trade, Logistics, Import- Export or relevant field
- At least 2 years working experience in Logistics/Freight Forwarder. Good experience sea freight
- Good command of spoken & written English

- All benefits as per Labor law
- Professional, dynamic working environment
- Probation salary: 100%
- Salary: As per experience and qualification

Cập nhật gần nhất lúc: 2024-03-24 04:35:16