Customer Service Agent

DUTIES & RESPONSIBILITIES
• Coordinate with other departments to resolve customer- related issues.
• Receive and resolve customer inquiries and complaints via phone, email, or chat.
• Resolve customer issues according to established procedures.
• Prepare periodic reports as assigned.
• Regularly update the status of customer issue resolution and report progress to Line Manager.
• Collect customer feedback to improve service quality.
QUALIFICATIONS, COMPETENCY & EXPERIENCE
• At least 2 years of experience in Customer Service/Customer Care. Experience in the logistics industry is a plus.
• Proficient in English, especially in reading and writing
• College&039;s degree or higher.
• Clear and pleasant speaking voice. Stuttering- free conversation.
• Strong problem- solving and negotiation skills.

Cập nhật gần nhất lúc: 2024-09-25 12:20:02