ABOUT US:
The role is fast- paced, rewarding, and incredibly diverse and is best suited for those who thrive in a dynamic online chat, email, and telesales environment. Our dedicated team offers endless support for every single member of our team – so even if you’re new to the travel industry, we’ll be with you every step of the way to help get your career off to a flying start.
We are looking for the best talent in the industry to join our incredible our team. We’re expanding across the globe and are looking for passionate people to join us.
ABOUT THE JOB:
*** KEY RESPONSIBILITIES
● Check customer emails every day and answer their questions about our services, quotes, or related things.
● Build strong relationships with customers and partners.
● Send arrival notice & payment request reminders to clients.
● Handle customer services inquiries and solve issues arising from customers/forwarders/third parties relating to the order processing, if any.
● Support global customers and partners.
● Send quotations & catalogs, prepare contracts, and other certificates/confirmation notifications if client requests.
● Make a report or other tasks as your leader requests.
● Monitor online transactions, support our clients and make payments via the Internet.
● Cooperate with other departments or related partners to supply services for clients.
JOB REQUIREMENTS
*** KEY REQUIREMENTS
● Communication skills including negotiation and presentation skills.
● Fluent in English communication skills (writing and speaking).
● Proficiency in Microsoft Office and other travel- related software.
*** KEY KNOWLEDGE AND SKILLS
● Persuasive, active listening, good communication, and building business relationships.
● Skills in document preparation and management.
● At least 2 years of experience.
● Ability to work independently and take initiative.
● Dynamic, creative and able to work under pressure.
● Experience in travel and working with foreigners are big pluses.
*** KEY CORE BEHAVIOURAL COMPETENCIES
● Achievement orientation – focuses on achieving results, performing required tasks, prioritizing tasks, and looking for solutions to problems.
● Learning orientation – aware of areas where personal improvements can be made and look for ways to learn and develop skills.
● Customer service – thinks of internal and external customers when making decisions and performing tasks. Ensures all customer needs are met.
● Teamwork – works well with other people both on a one- to- one basis and in groups; works well as a member of a team to achieve a shared goal.
● Initiative – uses skills and knowledge to take action to solve problems and improve company processes and procedures.
● Accountability – takes ownership of key responsibilities and the achievement of results related to main responsibilities and tasks.
● Communication – able to communicate effectively with others using a range of methods including verbal, written, graphic (presentations), or other types of communication.
BENEFITS:
• 10% salary bonus on special occasions: 30/4, 2/9, 1/1.
• Professional training during a probation period.
• Health insurance, social insurance.
• Tet bonus based on seniority and capacity.
• 13th- month salary.
• Positive working environment: kindly, dynamic, and creative.
• Competitive salary: Competency- based pay.
• Allowance based on labor law (Children&039;s Day, Mid- Autumn Festival, Wedding, Maternity).
