Customer Service Engineer (Cloud Security)

Are you passionate about helping others and have a deep understanding of Microsoft Azure?
Microsoft Azure is a top cloud platform offering scalable services for building, deploying, and managing applications. It provides tools for AI, data analytics, and more, helping businesses innovate and stay competitive while reducing infrastructure costs.

Attends case triage meetings or case discussions to collaborate and share ideas to resolve problems.
Analyzes problems and develops solutions for customer needs using log analysis and other proprietary tools.
Reviews issues and contacts customers to understand issues. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.
Resolves or escalates multiple and varied customer issues. Documents technical work and research.
Collaborates on cross- team and cross- product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
Uses automated tools to deliver solutions for a wide range of issues. Provides feedback on how to improve automated tools.

Willingness to work in shifts and work night shifts
Customer service orientation
A background in IT/Technical/Science/Engineering/Automation is advantageous.
5 days work week, 2 unfixed days off (9 hours a day, consisting of 8 hours of work and 1 hour for breaks)
Strong proficiency in English, both written and spoken, is essential (equivalent to IELTS SPEAKING 6.5 or TOEIC 800 or higher)

Activities: Birthday party, Employee engagement activities.
Training will be offered
90% contribution of the gross salary to social insurance
20 days leave (12 days of annual leave and 8 days of sick leave)
Full working equipment will be provided Annual Health Checkup
Salary at 100% during the probationary period
An employee who works at night (10PM- 6 AM) will be paid an additional amount of 30% of the normal salary + PVI insurance + 500,000 VND food allowance

Cập nhật gần nhất lúc: 2024-12-24 07:20:02