Location:
Korean: Tam Trinh, Ha Noi or Tan Binh, HCM
Japanese: Tam Trinh, Ha Nội
- Work in one of the following languages: English, Japanese, Korean or Chinese, depending on the assigned project.
- Update special situations to management when necessary.
- Provide accurate information about products/services, policies, terms of use.
- Ensure the best customer experience, respond quickly and professionally.
- Guide customers to handle changes, refunds/cancellations of services, complaints.
- Receive and process customer requests via phone, email, chat and text messages.
- Support customers with issues related to the following areas: travel, banking, e- commerce, airline tickets, etc.
Candidate requirements
- High school graduate or higher.
- Proficiency in one of the following languages:
+English- Projects on travel, airline tickets, banking. (Day and night shift)
+Japanese (N1/N2)
E- commerce projects.
- Ability to use office computers (Email, Excel, Word) and work on multiple systems at the same time.
- Good communication skills, flexible situation handling.
Benefits
Income:
- Basic salary + Allowance + KPI, average from 10- 23 million/month (depending on language and project).
- Specifically:
+Candidates using Japanese: Average total income from 10,000,000- 15,000,000 VND/month
+Candidates using Chinese or Cantonese: Income up to 16.5 million/month (Including basic salary negotiated from 9- 15 million + Allowance + KPI)
+Candidates using Korean: Average total income from 20,000,000- 23,200,000 VND/month (Including basic salary negotiated from 16.5 million- 21.5 million + Allowance + KPI).
+Candidates using English: Average total income from 10,000,000- 13,000,000 VND/month (Including basic salary from 7.5 million- 8 million + Allowance + KPI).
Attractive benefits:
- Annual health check- up.
- Annual leave
- International, professional, modern working environment.
- Full insurance (social insurance, health insurance, unemployment insurance).
- 24/7 accident insurance.
- Clear promotion opportunities, in- depth training.
- 13th month salary.
