Customer Service Executive (1 Year Contract)

Notify about orders exceeding credit limits, request approval for orders exceeding credit limits, and process the orders again
Reporting by distributor and send out
Communicate with Distributor/Sales/ Trade team related to goods, out of stock status and inform the distributor about the expected stock availability timeline.
Receive orders based on Portal or mail, enter the Portal system to check price, compare order on SAP system, verify the order details, and submit on Portal system for confirmation
Work carefully with the AR to monitor the funds that have been transffred to the company&039;s account.
Work closely with the DP team to inform about out- of- stock items and the next order schedule of the supermarket so they can prepare the goods.
Receive and process return orders
Ensure the order is booked at the required time.
Receive orders based on customer information, then enter the SAP system, verify the order details, and send them back to the distributor for confirmation
Contact the MT customer to have schedule delivery date.
Answering information about products and service questions
Reporting by distributor and send out
Tracking CO allocation by distributor
Receive and process return orders
Resolves product or service problems by clarifying the customer&039;s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Coordinate with Sales to resolve all issues related to goods during transportation
Discuss with the customer about their current debt situation (AR Balance)
Work carefully with the Log team to ensure all processed orders are completed for the day, monitor the shipping process, and inform the customers.
Tracking SO pending to inform to distributor
Based on the activities program from DP, adjust the format for MT orders

Ensure daily order processing and shipping completion.
Coordinate with Sales, Trade, and Logistics teams on delivery and goods issues.
Monitor AR balances and credit limits; request approvals as needed.
Adjust MT order formats per DP programs.
Track CO allocations, pending SOs, and return orders.
Schedule deliveries with MT customers.
Collaborate with AR team to monitor fund transfers.
Respond to product/service inquiries and resolve complaints.
Receive and verify orders via SAP/Portal; confirm with distributors.
Generate and send distributor reports.
Communicate stock status and availability timelines.

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Cập nhật gần nhất lúc: 2025-10-26 00:55:02