Customer Service Executive

- Identify customer needs, ensure customer satisfaction and timely feedback in professional manners.
- Monitor customer services activities of assigned accounts such as inform shipping schedule, deliver documents, receiving feedback…
- Support/ report directly to Manager for other tasks.
- Coordinate with other departments to follow up the customer’s requirements.
- Responding to customer queries in a timely and accurate way, via phone, email or chat.
- Analyze feedback from customers and report to Manager for improving services and quality.

- Expertise in using emails and Microsoft Office 365.
- Ability to deal with multi- functional tasks and to meet deadlines in a fast- paced environment.
- Be able to work under pressure, willingness to take responsibility.
- Good communication and negotiation skill
- At least 1 year- experience in Customer service teams in Import- export field/ Logistics/ Supply chain
- Eager- to- learn, passionate and thriving people.
- Honesty, humble, respect others, quickly adaptable to new technology.
- University Degree in Economics or related fields
- Be fluent in English.
- Familiar with CRM system is preferable
- Be able to work independently as well as teamwork.
- High problem- solving skill, analytical/ observation skills.
- Have excellent writing & reporting skill
- Good planning, time and project management skills

Laptop, Chế độ bảo hiểm, Du Lịch, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Nghỉ phép năm

Cập nhật gần nhất lúc: 2024-04-03 11:25:43