Customer Service Support (Japanese)

- Registers all details related to customer interactions in the database and contributes to the knowledge base development;
- Gets involved in the continuous development and improvement of processes and service;
- Provides information and assistance to customers via inbound/ outbound calls/ emails;
- Answers, escalates and follows up all requests in order to ensure proper response and quality of service;
- Fulfills any other tasks related to area of responsibility, as requested by direct superior.
- Is the image of the company and follows the company&039;s Internal Regulations, policies as well as the service&039;s work instructions and processes;
- Fulfills additional assignments (for e.g. support for other colleagues/ countries / locations/ new services, including Customer Support Representative activities/ satisfaction surveys);
- Reads, understands and applies the procedures from area of responsibility and other interdepartmental procedures, applicable within the company;
- Meets the service key performance indicators;

- Flexible and driven to solve customer&039;s requests;
- Logical thinking and analysis abilities;
- Ability to work under pressure and good team engagement;
- Capacity to organize and make decisions;
- Very good IT- skills (MS Office), SAP knowledge and accounting background are a plus;
- Language: English- advanced level, Japanese (N2 and above- advanced speaking and listening skills)
- Proactive and responsible in finalizing all assigned tasks;
- High sense of responsibility, patience, urgency and customer support;
- Very good communication skills (empathy; active listener, persuasion etc.), positive attitude;
- Previous customer support experience is a plus.
- Willingness to work in shifts;
- Confident and willing to learn;

WHY
BOSCH
?
Because we don&039;t just follow trends, we create them.Because together we turn ideas into reality, working every day to make the world of tomorrow a better place. Do you have high standards when it comes to your job? So do we. At Bosch, you will discover more than just work.

15++ days of annual leave + 1 day of birthday leave
Onsite opportunities: short- term and long- term assignments
Premium health insurance for employee and 02 family members
13th- month salary bonus + attractive performance bonus (you&039;ll love it!) + annual performance appraisal
100% monthly salary and mandatory social insurances in 2- month probation
Join a dynamic and fast growing global company (English- speaking environment)
Working in one of the Best Places to Work in Vietnam and Top 30 of the Most Innovative Companies all over the world
Flexible working time
Lunch and parking allowance
Fitness & sport activities: football, badminton, yoga, Aerobic
Free in- house entertainment facilities and snack
Join in various team building, company trip, year- end party, tech talks and a lot of charity events
Various training on hot- trend technologies/ foreign language (English/Chinese/Japanese) and soft- skills

Cập nhật gần nhất lúc: 2024-12-31 22:45:03