Customer service executive

Delivery and order

Collaborate with the inventory team to ensure stock levels are adequate to fulfill customer orders.
Cooperate with Accountant Receivable to collect any overdue term that stop next delivery
Manage expired stock on warehouse, priority FIFO (First In First Out)
In charge of receiving POs (Purchasing Order) of customers for North customer and record these POs on EPR system daily, follow delivery on time for customer with warehouse (verified order, product ability, pricing, Quantity and customer information)
Register FOC product for tax
Responsible for customer problems related to delivery, product, etc.

Manage dispenser, equipment in warehouse and implementation

liaise with SCM /PIC for allocate stock of dispenser for warehouse
Collect all documents after Technician install dispensers
Arrange with warehouse to delivery dispensers for installation on time

Sales support & customer service

Provide quotation and pricelist to existing clients
customer service: feedback and inform all related parties for customer issue
Generate and provide sales reports to management, including sales volume, order trends, and customer preferences.
Handle order- related complaints or issues, escalating to the appropriate department if necessary, and ensuring timely resolution.
Update and maintain the customer database, ensuring that all information is accurate and up- to- date.

Purchasing for international supplier (equipment)

Ensure shipping marks are accurate before container loading.
Ensure the PO sent to Supplier on time and follow up/update on every single delivery
Tracking import and export shipments.
Monitor stock level at all locations/ warehouse (allocation stock)
Prepare order worksheet for Equipment supplier
Sourcing and develop ability to source where we believe we will get a better price or better quality

Contract Management

Responsible for drafting, reviewing, negotiating, and administering contracts while mitigating legal risks for new customer in the North:
Following with sales executive or directly with client until contract is signed
Create client record in ERP system (ACU) – ensure all data is correct and ensure pricelist is up to date
Handover contract for relevant stakeholder (Accountant, Hygiene specialist of account, CS Odoo, CS order taker ...)
Prepare contracts following templates (AIM or template of customer), review and verify all terms of contract

Other tasks will be assigned by manager

* Requirements:

Have experience negotiating with various inter departments, suppliers, vendors
Excellent communication skills (both verbal and written).
Proficient in Microsoft Office Suite (Excel, Word, Outlook).
Strong organizational and time- management skills.
Attention to detail and accuracy in processing orders and data entry.
Ability to work independently and as part of a team.
Ability to prioritize and manage multiple tasks simultaneously.
Attention to detail and ability to work under pressure
Ability to handle high volumes of orders and work in a fast- paced environment.
Strong problem- solving skills and ability to handle customer concerns in a professional manner.

* What we offer:

An open and dynamic English working environment & promotion opportunities
Competitive salary + monthly bonus + 13th salary
Great chance to develop through on- the- job training method

* Working location: 117 – 119 – 121 Nguyen Du, Ben Thanh Ward, District 1, HCMC
* Working time: 8:00 – 17:30; Monday – Friday

Laptop, Chế độ bảo hiểm, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương

Cập nhật gần nhất lúc: 2025-07-04 11:35:02