KEY RESPONSIBILITIES:
Client Communication and Order Management
Confirm order details internally with Planning, QA, and Production teams.
Maintain updated order status sheets and client communications.
Receive and validate purchase orders and technical documents.
Act as primary contact for clients regarding orders, schedules, and follow- ups.
Production Coordination and Planning Support
Escalate any deviations from confirmed delivery schedules.
Liaise with QA and Logistics to ensure shipment readiness.
Assist in preparing order summary reports for weekly meetings.
Track production timelines in coordination with Merchandising Manager and Planning.
Forecast and Inventory Coordination
Share forecast deviations with Planning and Warehouse to prevent stockout or excess.
Support master planning data input for regional stock management.
Monitor and update rolling forecast files per assigned clients.
Documentation and ERP System Updates
Coordinate with Logistics for invoice packing lists and shipment compliance.
Ensure client data, order confirmation, and shipping details are accurately maintained.
Update internal databases and dashboards in collaboration with Operations.
Post- Delivery Support
Track delivery confirmations and PODs.
Maintain strong client relationships through responsive communication.
Handle basic claims and coordinate with QA and Finance for resolution.
KEY SKILLS AND EXPERIENCE
Experience: 3+ years in customer service, merchandising, or planning roles in manufacturing or export companies.
Organization: Highly detail- oriented, able to manage multiple orders and schedules concurrently.
Communication: Strong coordination skills, able to work across departments and with international clients.
System Fluency: Experience with ERP systems and Excel- based trackers.
Problem Solving: Responsive and proactive in identifying and resolving order or client issues.
Industry Knowledge: Exposure to OEM/ODM/OBM business models preferred, ideally in furniture or lifestyle products.
BENEFITS:
Provide complete equipment to serve the job
Fully enjoy social insurance, health insurance, and other benefits in accordance with the provisions of the Labor Law and the Company&039;s benefits
13th month salary depend on company revenue and many other attractive forms of bonus
14 days leave/year.
Culture allows to maximize the abilities and creativity of personnel
Salary: Competitive (negotiable based on experience)
Shuttle bus from HCM to Long An (Duc Hoa Ha)
