Customer Service Executive (Food Testing Service, 8-month contract )

Manage and arrange the schedule for inspector/ technician implementation.
Report all activities to Manager
Interface/ Co- ordinate with customers, sales and technician to provide the services meets customer’s needs .
Monitor and track the progress of the jobs by following up the technician/ inspector for samples and test/ inspection result.
Prepare test/ inspection reports to customers and manager as well as perform other related administration work
Maintain and upkeep laboratory/ inspector records and documentations
Follow LMS program
Do invoice request and send to Account Dept to issue invoice
Take over the sales package (quote/contract signed, contract review) from sales people
Other duties relevant to this level assigned by manager
Follow the samples status from subcontract, invoicing & payment to sub contract
Handle the payment status of the customers
Liaise with customers/ technician on sample submission, Classify the samples + application form, confirm test parameters, prepare the necessary documents and pass to lab technician for testing.
Interface with customer job status and handle enquiries

English communication with B level or equivalent
Bachelor’s Degree in Chemistry or its equivalent
A proactive team player but with the ability to work independently in challenging projected and timelines
Knowledge of testing and ISO17025 is an advantage
Result and service- orientated individual who possesses initiative and good communication skills
Office computer skills (Excel, Word, Powerpoint), Back- Office work skills

Others (Benefit):

Free parking (bicycle, motorbike, car)
Ad- hoc staff engagement events, team- building activities, company trip.
Accident insurance 24/7, annual health check
Social insurance, health insurance, unemployment insurance base on full basic salary (Vietnamese Law)
Working time: Monday- Friday (8.30AM- 5.30PM)
Working in an international dynamic and friendly environment

Chế độ bảo hiểm, Du Lịch, Chăm sóc sức khỏe, Đào tạo, Nghỉ phép năm

Cập nhật gần nhất lúc: 2024-11-05 11:30:02