Customer Service Executive (Lab Testing)

Handling and following global clients:
Sending to clients appropriate test request form and protocols
Following clients requirements basing on their program procedure as below:

Log- in to client’s IT system for updating information
Testing, billing issue, distribution test reports…

Taking care of clients :

Addressing clients’ inquiries
For the failures of test results, explain the test procedure…

Coordinate with other Eurofins companies, internal team with following tasks from the begining to issuing report:
Providing protocols, quotation, sample size, how to submit samples as per clients’ enquiries
Explaining client program procedure
Explain the test requirement, related label required…
Placing on hold, off hold samples
Explain testing price if any
Informing, requesting additional information, documentation, samples, clarification info as per testing program requirement
Other tasks assigned by direct manager.

Trình độ học vấn, chuyên ngành (Education Background, Major): At least graduated from university or above, major in business administration, international business, psychology
Trình độ ngoại ngữ (Foreign Languages Skills)
Kinh nghiệm (Experiences): 1- 2 years in relevant positions such as customer service, sales admin in testing or B2B industries
- Other languages are an advantage.
- Advanced English in 4 skills.
Khác (Others)
- Able to work independent and coordinate with other teams
- Basic Microsoft office skill
- Soft skills: communication, negotiation, persuasion

Laptop, Chế độ bảo hiểm, Du Lịch, Phụ cấp, Đồng phục, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Nghỉ phép năm

Cập nhật gần nhất lúc: 2024-10-21 17:50:02