Customer Service Executive (Làm Việc Tại Nhà)

- Answer customers’ inquiries in polite ways
- Chat broadcast for reviews
- Customer Rating & Review curated reply
- Recommend alternative products
- Flagship store – 300 chats (Shopee)
- Flagship store– 250 chats (Lazada)
- Average monthly Chat
- Total chats = 600- 700 per month average for 1 shift

- Own your laptop
- Product knowledge (will be trained)
- Chat replies for 5 days per week and in 2 shifts in turn from 7:00 AM to 3:30 PM or from 2:30 PM to 11:00 PM, covering Weekend. On Vietnamese holidays will be paid as Vietnamese labor law.
- Willing to work OT if necessary (sometimes)
- Ability to communicate fluently in English via typing and writing.
- Return and refund flow
- Experience in Marketplace Customer service standard procedure.
- Overall CS leader must be able to communicate fluently in English verbally
- Experience in Customer services and Ecommerce
- Age from 19 – 40 years old
* KPI requirements
- Chat Responses Rate – 99%
- Chat Responses Min – within 5 min
- Conversion Rate – 5% to 10% (eventual goal is to be at 10%)

Cập nhật gần nhất lúc: 2024-04-17 06:55:24