Customer Service Executive (Rotate Shifts)

Support clients in managing business operations. Make sure client business operations run smoothly without any interruption.
Follow up and appropriately report to clients about development progress, be responsible for the tickets until client’s acceptance.
Instruct customers on the on- boarding process for different levels.
Actively process support tickets assigned by Customer Support Manager and/or clients as the primary contact point to deliver advanced consultants to clients’ problems or collect requirements to transfer to the technical team.
Collaborate with 3rd party vendors to clarify customer problems when needed.
Report directly to the manager to help to manage ticket statuses and resource allocation.
Prepare and manage business documents: Wireframes, Activity Diagrams, UAT Document, User Manual, System Process Flow, Functional and Business Requirements,Reports, etc.
Issue testing with possible causes to identify the severity and influence level.
Collaborate with the technical team to provide a solution (workflow, estimated time...) to ensure service to be well- delivered in a timely manner and high quality.

Analytical skill, logical and customer- oriented mindset.
Experienced in running/managing business campaigns, dealing with 3rd party vendors.
Able to work both independently and as part of a team to come up with a creative solution.
Strong researching, problem- solving, and troubleshooting skills.
Understand basic business/Ecommerce IT knowledge(Magento, CRM, ERP,etc.)
Advanced English communication- speaking and writing.
Basic knowledge in software development planning and business management.
Can work rotate shifts (7am- 4pm & 3pm- 12am). Able to work under pressure and available to work at any requested time.

Firm’s Certified Qualifications Sponsorship for careerdevelopment
Salary review twice a year
Attractive salary package and night shift allowance
Free entertainment parties: Birthday party, Anniversary party, Sum- up Party, Year- End Party, etc.
Other fun activities: happy hour, quarterly team building, football club, yoga club, swimming club, charity activities, etc.
Flexible working hour
Premium health care
Free English, Japaneseand professional trainingpackages
Annual company trip inside or outside Vietnam
Working in professional English environment

Cập nhật gần nhất lúc: 2024-11-16 08:30:34