JOB DESCRIPTION:
• Provide accurate and satisfactory answers to customer queries/ concerns via phone, email,
webchat, Linkedin, Facebook...and other social media interactions within service level
agreement.
• Identify customers’ needs, clarify information, research every issue and provide solutions
and/or alternatives.
• Make follow- up calls to inform customers about further response or checking to make sure
all their issues are successfully handled.
• Follow communication “scripts” when handling different topics, understand and strive to
meet or exceed call center metrics while providing excellent consistent customer service
• Comply with the Company’s processes, procedures, regulations, and standards
• Keep records of all conversations in the call center database in a comprehensible way
• Do survey via calling to better understand customer insight and behavior
• Complete all required training courses to expand knowledge and performance level
• Support stores and other departments in matters related to Customer Services
• Implement other tasks at line manager assigned
JOB REQUIREMENTS:
• College/University graduated with major related to Business Administration, Commercial,
Foreign Trade, Marketing, or Information Technology, etc
• Minimum 1 year experience in customer service/call center/ receptionist/secretary
• English proficiency at 4 skills. Candidates with one of the following languages: Korean,
Japanese, Chinese at intermediate level does not required high level of English
• Good situation handling, listening and communication skills
• Good writing and communication skills, good tasks, and time management skills
• Proficient in using Excels is preferred
JOB BENEFITS:
Continuos Learning and Developing Environment:
• Opportunity to learn, create networks and relationships with senior candidates and leading
rganizations in the industry, participate in seminars, sharings
• Get a chance to use modern recruitment tools, participate in the company’s system building
stage, digital transformation, ERP and continuous development opportunities
• Participate in trend analysis, learn analytical thinking from leaders, get suggestions and
quickly deploy innovative, high- value solutions
• Many opportunities for Promotion in Career, development in the field of training, human
• Participate in skills training courses, branding, etc according to the training program of the enterprise
resource development and other areas in the HR department depending on passion and
ability
Culture and Colleagues
• Young, Dynamic and Friendly working environment
• Professional working characteristic, high intensity, punctuality
• Supportive manager and Board of Directors
Salary and Benefits
• Fair, professional capacity assessment system, six – months’ s evaluation
• Many opportunities in Career’s Promotion
• Join the Company on Birthdays, Team building, Volunteering, Company Trip, Year End Party,
• Compatitive Salary
• Health Insurance, Social Insurance, Private Insurance,..
monthly internal activities, ...
• 13th month salary bonus and the company&039;s remuneration and welfare policies
GENERAL INFORMATION:
Time: Monday to Friday ( 8 A.M to 5.30 P.M), Saturday Morning (8 A.M to 12 P.M)
Location: 87 Nghia Thuc Street, Ward 5, District 5, HCM City
