Customer Service Leader

You will lead customer service team and provide the best customer service to our customer.
You will working at the newest O2O e- commerce platform at Viet Nam. English – Chinese – Vietnamese spoken.
We are looking for Customer Service Lead to join our team and provide the best service to our customer

• Team leader experience: at least 2 years, team size from 10
• English or Chinese: fluently
• Willing support customers every time when they need.
• Forecast of daily workload and peak time, plan to complete backlog but still maintain KPIs
• Proactive at solve problem, collaborate with other groups / departments to achieve business goals
• Willing to travel as needed to meet clients and attend events for renew, upsell,...
• Monitor and improve processes to improve KPIs, customer experience, and work productivity
• Develop training plans for your team members.
• Experience with: e- commerce/logistic industry or relevant industries.

· KPI bonus
· 13 + 14th bonus
· Salary: nego (23- 30M gross)
· Insurance full gross salary
· Annual trip
· 15 days annual leave

Cập nhật gần nhất lúc: 2024-06-11 16:20:03