Customer Service Leader - Good At English

Forecast of daily workload and peak time, plan to complete backlog but still maintain KPIs.
Proactive at solving problem, collaborate with other groups / departments to achieve business goals.
Monitor and improve processes to improve KPIs, customer experience, and work productivity.
Develop training plans for your team members.

Willing to support customers every time they need.
Willing to travel as needed to meet clients and attend events for renew, upsell, ...
Team leader experience: at least 2 years, team size from 10
English: fluently
Experience with e- commerce/logistic industry or relevant industries.

13 + 14th bonus
Annual trip
KPI bonus
15 days annual leave
Insurance full gross salary
Base salary: negotiable (20- 30 gross)

Cập nhật gần nhất lúc: 2024-06-11 16:25:02