Customer Service Leader (Trưởng Nhóm Lễ Tân)

Manage and supervise all functions of customer service and ensure the most effectiveness of the team to comfort residents and tenants.
Administrative tasks:

Interview and asset customer service officers
Manage Lost Found service
Provide newspaper for tenants (only applied to office building)
Instruct residents, contractors of residents about rules procedures related to moving in/out when fit out, residence register, etc
Update timesheets, working schedules of staffs
Manage access cards
Receive all calls from residents or tenants
Manage sub contractors (if required)
Manage express delivery service
Manage information about parking lots
Provide fundamental information for all tenants (only applied to office building)
Send messages and letters to tenants
Develop and maintain positive attitude in vocational training programs for customer service
Manage taxi service
Well cooperate with engineering team, security service and janitorial service

Managing tasks:

Ensure all customer service staffs maintain high standard of appearance, personal
Manage and be responsible for productivity of subordinate staffs
ygiene, uniform, name badge as instructed
Train customer service officers (if required)

Report:

Daily logbook
Follow up job requirement list
Create daily checklist for customer service/ front office

Education

Graduate from College or University majoring in Business Administration, Hospitality or a related field.

Communication skills

Strong interpersonal, negotiation and communication skills, for liaising with colleagues, customers and other stakeholders.

PC skills

Ability to work with IT resources such as databases and spreadsheets, for the collection and management of information.

Experience

At least 1- years experience in related fields.

Foreign Language

Proficient English (both speaking and writing);

Key characteristics

Creativity and the ability to utilize initiative;
Good at writing reports and presentations;
Good teamwork, analytical and problem- solving skills;
Excellent organizational and time management skills with the ability to multi- task;
Ability to work effectively under pressure;
Excellent communication, interpersonal and writing skills;
Proactive, competent, flexible and willing to learn;
Business related knowledge and a good sense of current issues.

Full salary social insurance coverage
Commitment to 13th- month salary\
Personal health insurance
Training in relevant tasks and skills in the field of Building Management
12 days of fully paid annual leave

Cập nhật gần nhất lúc: 2025-09-10 20:30:03