Customer Service Leader

We are looking for Customer Service Leader to join our team and provide the best service to our customer
You will be working at the newest O2O e- commerce platform at Viet Nam. English – Chinese – Vietnamese spoken. You will lead the customer service team and provide the best customer service to our customers.
YOUR SKILL AND EXPERIENCE
Develop training plans for your team members.
Experience with e- commerce/logistic industry or relevant industries.
Monitor and improve processes to improve KPIs, customer experience, and work productivity.
English or Chinese: fluently
Willing to support customers every time they need.
Forecast of daily workload and peak time, plan to complete backlog but still maintain KPIs.
Team leader experience: at least 2 years, team size from 10
Proactive at solving problem, collaborate with other groups / departments to achieve business goals.
Willing to travel as needed to meet clients and attend events for renew, upsell, ...

Experience with e- commerce/logistic industry or relevant industries.
English or Chinese: fluently
Team leader experience: at least 2 years, team size from 10
Willing to support customers every time they need.
Willing to travel as needed to meet clients and attend events for renew, upsell, ...

Insurance full gross salary
15 days annual leave
Annual trip
Base salary: negotiable (20- 30 gross)
KPI bonus
13 + 14th bonus

Cập nhật gần nhất lúc: 2024-03-07 11:35:37