Customer Service Manager

Purpose of Job / Job Summary:
Carry out responsibilities related customer service to explain & clarify Customers & Residents’ enquires, complaints related to the project of Company.
Key Responsibilities / Duties:

Any other duties that may be assigned from time to time by the Management;
Accomplish customer service human resource objectives by recruiting, developing and supervising employees;
Conduct customer service reports and analysis as required;
Achieve customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; preparing and completing action plans, quality, and customer- service standards;
Enhance customer service performance by studying, evaluating, and developing customer service processes, policies and standards;
Coordinate with relevant internal departments to acknowledge and resolve customers’ inquiries and complaints related to execution of the Contract;
To comply and adhere to all matters pertaining to Quality, Safety, Health, Environment related to the job scope and work place as required by the company.
Ensure good customer relations, customer satisfaction; provide professional and timely customer support;
Ensure adequate and accurate records of discussions or correspondence with customers;
Research and evaluate different risk factors while working with the customers; Work closely with Legal Division to resolve disputes with clients (if any);
Evaluate proposals, action plans and situations that may have customer experience impact to recommend solutions for specific cases;

Person Specifications
Specific skills/ abilities: Excellent interpersonal and communication skills, Proficient in MS Office.
Experience: Relevant experience in Customer Service, solving company’s crisis in real estate industry
Qualifications: College Degree in Administration, Hospitality, Customer service
Personal qualities: Good manner, positive service attitude, pleasant personality and initiative.

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Cập nhật gần nhất lúc: 2024-03-25 04:55:20