Customer Service & Marketing Executive

Key Roles & Responsibilities:
CUSTOMER SERVICE: 50%

Channel’s representative for customer queries.
Maintain a register of customer accounts and regularly update them.
Follow up closely with payments due from customers.
Handle complaints, and requirements from the clients.
Assist in presentation and marketing efforts for the company’s services to customers.
Work closely with O&M and Finance department on electricity bill notices from/to local authorities (EVN) and customers.
Maintain a proper billing system and payment request formats.
Maintain relationships with customers/tenants of buildings.

MARKETING: 40%

Work with internal/external to execute specific campaigns or events.
Conduct market research and competitive analysis to understand the market and industry.
Identify new trends and opportunities to improve content quality for better engagement.
Develop content for company materials such as Brochure, Folder, Presentation, etc.
Manage company’s website and social channels.
Create content direction and develop content (in English and Vietnamese) for all marketing channels (Website, LinkedIn, Facebook, Youtube, PR, Email Marketing, etc.), ensuring a proper mix of content types.

AD HOC TASKS: 10%

Other tasks as assigned by Line Manager from time to time.

Requirements:

A good understanding of marketing and storytelling (B2B marketing is preferable).
Be a motivated individual who has acquired a good understanding of work ethics and driven to work objectively.
A detail- oriented and analytical approach to writing.
Be familiar with payment methods, payment schemes and tax laws.
Demonstrable strong content writing skills.
Knoledge of Microsoft Office and advance Excel capability.
Speak, read and write proficient English and Vietnamese language.
Ability to work in fast- pace environment.

Cập nhật gần nhất lúc: 2024-06-08 01:25:02