Outsource Solutions is a service company based in Vietnam with its main office in the United States, specializing in providing consulting and debt settlement services to thousands of clients in the United States who are looking to restart their finances. We offer 100% service to the US market with NO activities in Vietnam. We are NOT involved in real estate, insurance, multilevel marketing, or lending activities.
We pride ourselves on delivering exceptional service to our clients while ensuring our employees experience a professional work environment with comprehensive benefits, including adherence to legal labor rights compliance in Vietnam, encompassing social insurance, holidays, leave, travel, health check- ups, and more.
CUSTOMER SERVICE- NHÂN VIÊN CHĂM SÓC KHÁCH HÀNG- NIGHT SHIFT
Working hours: 22:30 – 07:30
JOB RESPONSIBILITIES:
Conduct customer care calls to customers. Guide and assist customers in understanding the terms and conditions when participating in the company&039;s service.
Advise on the best solutions to address customer issues. Monitor, collect, upload, and process documents provided by customers.
Perform additional duties as assigned by management to support departmental and organizational goals.
Handle emails/calls from customers and company partners.
Resolve client complaints and inquiries within the designated scope.
Act as a liaison between clients and various internal departments, ensuring seamless communication and resolution of client issues. Adhere to company procedures, guidelines, policies, and cultural standards, maintaining a high level of professionalism in all interactions.
REQUIREMENTS:
Good communication and negotiation skills.
Proficiency in meticulous attention and focus on every detail.
Ability to thrive in a high- pressure environment and work effectively both independently and in a team.
Proficient in Microsoft Office.
Minimum of 6 months&039; experience in customer service or related positions.
Fluency in English (work with partners and banks in the US).
WE CAN OFFER:
Competitive salary commensurate with capabilities. Fair evaluation and opportunities for career advancement.
Training on software usage such as CRM, ZOOM as required by the company.
High salaries for high performance, Official Salary: 14.000.000 VND + Bonus.
Work in a foreign- friendly and professional environment.
Annual regular health check- ups.
Full participation in social insurance according to government regulations.
Separate resting area during lunch break.
Receive comprehensive training on company processes before starting work- continuous supervision and guidance from management until proficiency is achieved.
Team building activities and a 13th- month salary based on the company&039;s business performance.
Working environment: young, dynamic, productive & speed- focused with various departments and over 40 employees.
The company provides all the necessary work equipment.
Access to a pantry with free tea, snacks, coffee, noodles, etc., daily. Microwave, refrigerator, hot and cold water dispenser with a view of the city.
JOB DETAILS:
Location: 60/15 Ly Chinh Thang Street, District 3, HCM City.
Employment type: Full- time (Night shift).
Working hours: 22:30 – 07:30, 5 days/ week (working by US business hours).
Industry: Financial services in the US market (No insurance, No lending).
Join our dynamic team and be part of an organization dedicated to delivering exceptional service and support to our valued clients across the United States. Apply now and embark on a rewarding career journey with Outsource Solutions!
