Customer Service (Night Shift)

Responsibilities:

Receive and respond to customer&039;s feedback.
Resolve customer issues and complaints promptly, professionally, and politely.
Answer incoming calls and address customer inquiries in both English and Vietnamese.
Identifying and assessing customer needs to achieve satisfaction.
Assist other departments within the company as needed.

Requirements:

Excellent communication skills (listening, speaking). Good English communication skills are a strong advantage. (English level IELTS 5.5- 6.5 or equivalent)
Due to the nature of night shifts, the ability to manage schedules and workloads is necessary to maintain health and well- being during nighttime work.
Empathy, patience, problem- solving skills, and the ability to work well in a team environment
Experienced in customer care or call center is an advantage.
Skills in using computers and office software (Excel, Word).
Own a laptop/PC to support Work From Home (WFH) in case of emergencies.
Have responsibility, adaptability, and the ability to handle work pressure.
Night Shift 1 8PM- 4AM, Night Shift 2: 4AM- 12AM (5.5 days per week)

Laptop, Chế độ bảo hiểm, Du Lịch, Phụ cấp, Đồng phục, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Phụ cấp thâm niên, Nghỉ phép năm, CLB thể thao

Cập nhật gần nhất lúc: 2024-12-03 11:20:03