Customer Service (Night Shift)

Responsibilities:

Answer incoming calls and address customer inquiries in both English and Vietnamese.
Resolve customer issues and complaints promptly, professionally, and politely.
Receive and respond to customer&039;s feedback.
Assist other departments within the company as needed.
Identifying and assessing customer needs to achieve satisfaction.

Requirements:

Experienced in customer care or call center is an advantage.
Empathy, patience, problem- solving skills, and the ability to work well in a team environment
Own a laptop/PC to support Work From Home (WFH) in case of emergencies.
Excellent communication skills (listening, speaking). Good English communication skills are a strong advantage. (English level IELTS 5.5- 6.0 or equivalent)
Due to the nature of night shifts, the ability to manage schedules and workload is necessary to maintain health and well- being for nighttime work.
Have responsibility, adaptability, and the ability to handle work pressure.
Skills in using computers and office software (Excel, Word).

Laptop, Chế độ bảo hiểm, Du Lịch, Phụ cấp, Đồng phục, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Phụ cấp thâm niên, Nghỉ phép năm, CLB thể thao

Cập nhật gần nhất lúc: 2024-09-20 01:45:02