Customer Service Officer

Customer Service via Omnichannel Platforms:

Identify customer needs, clarify information, research issues and deliver appropriate solutions or alternatives.
Conduct follow- up calls to inform customers about further responses or to ensure their concerns are resolved effectively.
Record all customer interactions in a clear and organized manner in the call center database.
Adhere to communication scripts when addressing various topics, aiming to meet or exceed call center metrics while maintaining consistent, excellent customer service.
Provide accurate and satisfactory responses to customer inquiries and concerns through phone, email, web chat, LinkedIn, Facebook and other social media channels.

Receptionist Duties:

Welcome and assist customers, partners and visitors professionally and courteously at the front desk.
Handle incoming calls, direct them to the appropriate department and manage correspondence.
Maintain the reception area in a tidy and organized manner to reflect a professional image of the company.

Excellent writing and verbal communication abilities, time management skills, the ability to multitask and work diligently
Strong problem- solving, listening and communication skills.
College/University graduate with a major in Business Administration, Commerce, Foreign Trade, Marketing, Information Technology or related fields.
Proficiency in Excel is preferred.
At least 1 year of experience in customer service/reception/call center /omnichannel sales.
Good communication skills in English.

Income and Benefits:

Fair and professional performance evaluation system, reviewed every six months
Full social, health, and unemployment insurance as per the law
Numerous promotion opportunities
Annual travel and team- building activities
Holiday bonuses, 13th- month salary, contribution- based bonuses, and other rewards based on annual business results and individual achievements
Competitive salary

Learning and Development Environment:

Opportunities to learn, network, and build relationships with top- tier candidates and leading organizations in the industry, including attending workshops and sharing sessions
Access to modern recruitment tools, involvement in system building, digital transformation, ERP implementation, and ongoing business growth opportunities
Participate in trend analysis, learn analytical thinking from leadership, propose and implement innovative, high- value solutions quickly
Attend training programs on skills development, personal branding, and other corporate training initiatives
Numerous opportunities for advancement and development in training, talent development, and other areas within the HR department based on passion and capability

Cultural and Team Environment:

Young, dynamic, and friendly colleagues
Professional, high- intensity work style with punctuality
Open, respectful, and supportive leadership

Cập nhật gần nhất lúc: 2024-12-14 13:00:02