Customer Service Officer - Korean Account

Duties and responsibilities include, but are not limited to

Demonstrate good telephone etiquette when dealing with both internal and external customers.
Provide customers feedback for continuous improvements.
Keep up to date with the latest product, marketing and service information for the delivery of service to customers.
Listen, probe and question in order to clarify and understand customers’ needs.
Report to Manager every week about status of all clients
Provide quality customer service in accordance to set KPIs and service standards.
Understand SOP (standard operating procedure) of Air and Sea document handling.
Accept bookings & orders placed by customers.
Follow- up on complex cases to ensure customer satisfaction.

Education

Diploma/degree in any fields.
Knowledge of customer service…

Experience

Experienced in relevant position in 1- 2 years.

Required Skills

Able to work under pressure and handle high volume of work.
Decisive and able to analyze/resolve complex problems for customers.
Proficient in Microsoft Office applications.
Good Korean communication is preferable
Customer oriented with good interpersonal and communication skills.
Others: Good knowledge of Korean market is preferable.
Highly adaptable to a fast- paced and dynamic environment.

Chế độ bảo hiểm, Du Lịch, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương

Cập nhật gần nhất lúc: 2024-06-15 10:05:03