Customer Service Officer (Logistics-Warehouse)

Role summary
In this role the employee performs CS functions to ensure inbound and/or outbound shipments are well received/delivered smoothly in compliance with designed processes.
Specific accountabilities

Coordinate with related parties to ensure that daily operations are smooth & effective.
Coordinate with warehouse & transportation teams to prepare required documents for shipment.
Support internal & external audits by preparing necessary documents.
Feedback to customer’s concern in a timely manner and support to solve customer’s issue effectively
Cycle count participant.
Contribute ideas and solutions to lean working process.
Support to train the assigned fields and record
Daily support and follow instructions from Customer Service team leader/ supervisor/ manager to support warehouse operational inbound and outbound activities.
Immediately report ad- hoc issue directly to Customer Service supervisor/manager to be consulted once needed.
Follow up the shipment status
Complete daily reports and send out on time.

Required skills and qualifications:

Work in shift (morning shift and afternoon shift)
Equivalent to IELTS 5.0 or TOEIC 750
Experienced with WMS/SAP is extremely prioritized
MS office skills (excel and power point)
Good communication and presentation skills
Good English skills

13th- month salary, performance bonus
Teambuilding, training courses, career path, internal events
Social insurance, PTI health insurance

Cập nhật gần nhất lúc: 2024-10-27 03:15:02