Customer Service Officer (working at Amata, Biên Hòa)

Participate in relevant Demand Control processes.
Transport booking and monitoring
Assist sales team with promotional activities and meeting logistics.
Ensure all orders are processed and monitored to acheive OTIF target.
Issue debit note and credit note related prices settle, return goods
Work closely with customers and forwarder regarding the booking return shipment and following up the export document from customers to provide the export destination site people.
Commitment towards customers for delivery on confirmed date.
Ensure the ERP cycle is completed for all orders and ensure processing and monitoring in accordance with agreed upon terms in order to optimally serve customer needs for all customers (local, export and ICD).
Troubleshooting assistance for Sales/ Customers and relevent problems.
Ensure the original shipping documents send to customers on time before shipment arrival.
Customer complaint register and follow up with relevant parties (internally and externally)
Co- ordinate with logistics team for booking arrangement for local delivery and export shipments to meet customer requirements ETA date and on time in full.
Co- ordinate customer care activities, including surveys.
Give Logistics team the input on performance of shipping companies and 3rd party warehouse.
Support to collect and verify customer master data in order to MDM team to create and maintain customer master data in system
Follow up on backorders/ backlog status and specific customer requests to ensure excellence customer service and customer experience.
Register in SAP and process sales orders, order confirmation, stock availability and order follow up, stock transfer orders and including documentations.
Acts as focal point for customer complaints handling, returns and credits.
Keep overview of order status and be focal point in case of inquiries.
Communicate adequately on order status and issues towards relevant parties (internally and externally).
Arrange to send commercial samples and FOC to customer.

Experience in similar role at a coating company is preferred
Experience with SAP/ CRM is preferred.
Knowledge of Sales and Customer Service best practices.
Intermediate English Skills required. Chinese is preferred.
Multitasking, Reporting skills.
Proactivity, Communication, Teamwork, Customer Care skills.

Chế độ bảo hiểm, Du Lịch, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Nghỉ phép năm

Cập nhật gần nhất lúc: 2024-03-15 17:45:27