Customer Service Officer

Monitor production status by checking system report and communicating with MPL, Production, to ensure customer requested shipping plan can be achieved.
Maintain different kinds of reports and record.
Communicate with customer for shipping schedule, forecast, and any other demand or emergency.
Send invoice or other bills to customer and track receivables timely. Write off invoice in ERP based on received payment.
Assist in investigation of customer complaints, handle return and exchange.
Process order entry in ERP system, ensure these entries are accurate.
Prepare shipping documents, proceed freight booking, liaise with MPL, production, warehouse, customs, and forwarders to ensure delivery of outgoing shipments are picked up on time.
Attend CFT meetings, understand meeting subject, and take actions according to meeting minutes
Pass customer demand to MPL department timely and accurately, make sure they fully understand, and input into production plan correctly.

Good command in English reading, writing, and listening, speaking.
Work experience in international company or organization is preferable.
Planning Mindset, Problem Solving và Time Management.
Proficiency in MS Office Products (Word, Excel, Power Point).
Experience in working with ERP
3 years or above Experience in customer service/logistics for manufacturing company is required
Thời gian làm việc: from Monday to Saturday, Note: 2 Saturday off/ month.
Đồng nghiệp: Active, friendly, team work.
Company transportation from Ba Ria- Vung Tau, District 2, Thu Duc District, Bien Hoa city to Nhon Trach.

Chế độ bảo hiểm, Du Lịch, Xe đưa đón, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương

Cập nhật gần nhất lúc: 2024-04-03 10:57:12