Customer Service – Order Processing Supervisor

1- Supervise the ORDER processing performance (below details) of team members

Manage daily invoices and current systems applied in the company.
Sort entered orders; make changes or cancel orders/backorders when required.
Co- ordinate with the internal teams (Sale/Commercial/Warehouse/Finance) to proceed smoothly the whole process of a Sales Order.
Make sure all emails/message are answered on rush orders and expedites and make sure orders completed before cut off time to ensure 100% fulfillment all orders are prepared as required.
Manage inventory by checking in- out cargo flow in the warehouse, making a transfer to fulfil stock in own cross docking warehouse in time.
Ensure good performance on Order Desk function related on- time SO creation, SO accuracy, Customer satisfaction, etc
Receive customers’ orders from Sale team and/or from customers directly, then create Sale Orders (SO) in SAP.

2- Perform and supervise the Customer Service & Reporting activities

Performs all other essential jobs related duties as required.
Actively call customers to propose new products and/or specials and products offerings thereby promoting incremental sales.
Respond to inbound customer inquiries for information or customers’ complaints such as ship dates or other questions and co- ordinate with other internal teams to handle until it is solved.
Prepare order desk SOPs and other admin tasks for further improvement in order processes.
Perform sale report/ operation project as requested by management team.

College graduate in related majors.
Ability to speak and write basic English and have good computer skills.
Working time from Monday to Saturday morning.
Detail and result oriented.
Self- improvement, teamwork, coordination and working dependently and under high pressure.
Preferably a good working knowledge and understanding of SAP system.
Effective communication and interpersonal skills.
At least 5 years working in Customer service, Warehouse operations or similar position.

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Cập nhật gần nhất lúc: 2023-12-15 17:50:37