Customer Service Part-time

RESPONSIBILITIES
Collecting attendance reports of students & arranging schedule with Program Director and teaching department
Making monthly feedback calls to clients to ensure their satisfaction
Maintaining reporting system related to contracts, groups, school class feedback system
Collecting payments via POS/mPoS based on sales team request for new sign ups
Maintaining positive & sustainable relationships with current customers (parents & students) for re- enrollments.
Maintaining administrative tasks related to in- school supplies, new system training files & operational collaboration between departments
Managing retention and student customer satisfaction
Answering hotline calls/inbox chat messages within the set response time
SAT/SUN 9am- 6pm
Issuing customer receipts and processing scans of contracts submitted by sales department
Greeting customers and providing all the needed info like booklets, brochures
Schedule: Mon/Wed/Thur/Fri 4- 8.30PM
Being the all- in- one contact point for customers to contact as well as handling all queries/problems/issues to increase customers’ satisfaction.

Cập nhật gần nhất lúc: 2024-11-09 17:10:03